About us FAQs

To find all of our customer service team’s contact details, click here.

In order to stop receiving emails and letters, please get in touch with our Customer Service Centre; their contact details can be found here.
 All emails from Volkswagen UK will have an unsubscribe link at the bottom of the email.

Certificates of Conformity can be ordered directly from the factory logistics website here. (There is an administration charge which must be paid at the time of application.)

All new vehicles are delivered with their CoC in an envelope in the glove box. If you are unable to locate the original CoC you will need to request a duplicate. If you need a duplicate EU Certificate of Conformity, please email: cocrequests@vwg.co.uk

We receive a large number of requests for sponsorship. Our contributions are mostly channelled into BEN, the automotive charity, and the Milton Keynes Community Foundation which helps causes in the area local to our head office.